Madrid, 2024. The corporate headquarters of McGraw Interactivo , a mid-sized training firm, and a cramped apartment across the city.
"Because," Iván said, "the Solucionario can’t score empathy. It only scores transactions." Clara had a choice: stay silent and watch her team become robots, or do something dangerous. Solucionario Comunicacion Y Atencion Al Cliente Mc Graw
Silence.
"Hello?"