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A: That’s Factory Reset Protection (FRP) . You must enter the last Google account that was synced on the phone before the reset. If you can’t remember it, SAFARICOM customer service may help with a proof of purchase. Need more help? Visit your nearest SAFARICOM shop or contact their customer care at 100 (from a Safaricom line). How to Hard Reset SAFARICOM Neon Ray Pro
If prompted, enter your PIN, password, or pattern. Did this guide work for you
Scroll down and tap System (or Backup & Reset depending on Android version). enter your PIN