Select Confirm or OK .
After completion, Reboot system now will be highlighted. Press Power. How to Factory Reset SAFARICOM Neon Ray Pro
Power off the device completely. Remove and reinsert the battery (if removable) to ensure it is off. Select Confirm or OK
Press the Power button to select it.
Would you like a simplified version (with just pictures/key presses) or the ADB (Android Debug Bridge) factory reset command for developers? display a formatting screen
The phone will reboot, display a formatting screen, and restart as a new device. Method 2: Hard Reset (Via Recovery Mode) Use this if the phone is frozen, locked, or does not boot past the Safaricom logo.
Scroll down and select Device (or "Phone Settings" depending on firmware version).