At Acme Components, the turnover rate was staggering. Workers dragged themselves through shifts, quality was slipping, and the managers’ solution was always the same: another small bonus. It didn’t work.
Six months later, turnover had dropped by 70%. Production quality was the highest in the region. The old bonus system was still there—but nobody mentioned it anymore. abraham maslow theory of management pdf
She noticed the single water fountain was always broken and the breakroom had no microwave. Within a week, cold filtered water stations were installed, and decent coffee was free. Simple, but people stopped complaining about headaches and thirst. At Acme Components, the turnover rate was staggering